Refund policy

Ballowal Furnishings Return & Exchange Policy

Sleep Products

Due to sanitary reasons, all mattresses are strictly final sale, whether shipped or unshipped. Any approved exchanges will be covered under the manufacturer’s warranty and subject to their guidelines.

In-Stock Furniture Items

In-stock items refer to products that are available for immediate pickup or delivery and are part of our regular inventory. It is the customer’s responsibility to inspect the merchandise at the time of delivery or pickup. Ballowal Furnishings is not responsible for any damage to products after they have been delivered or picked up. Additionally, we are not liable for any damage to the customer’s premises, vehicle, or mode of transportation due to forced-fitted deliveries or placement. Please note that certain in-stock merchandise and special-order products are not eligible for returns or exchanges. All sales are final.

Any damage or defect must be noted on the delivery or pickup receipt at the time of receiving the product.

Special Order Items

Special-order items, including custom-made furniture, are final sale and cannot be returned, cancelled, or exchanged under any circumstances. If any manufacturing defect occurs to any custom-made furniture under warranty period then it can be inspected and  repaired by the manufacturer.

Clearance & As-Is Items

All clearance and as-is items are final sale. No refunds, returns, or exchanges are accepted.

Important Notes for Customers

• Natural variations in materials such as leather, marble, and wood are not considered defects.
• Colours and textures of furniture may appear slightly different in various lighting conditions and may differ from what is shown on our website or in our showroom.
• If an item arrives damaged or defective, please note the damage upon delivery and email pictures of the affected product to contact@ballowalfurnishings.ca within 48 hours of receiving the item.

For any further inquiries, please contact our customer service team.